DOCUMENTATION ASSISTANCE

Flying Study Nurse – balancing act between fire extinguishing and creating structures.

 

Internal structures and processes are often the greatest area of tension when using Flying Study Nurses. Responsible physicians who are trapped in their daily work and can hardly afford the necessary time for the study. Medical personnel who are otherwise tied up or inadequately prepared for the complexity of such a project. Spatial conditions or outdated (organizational) processes that make efficient work even more difficult.

As an academic teaching hospital of a university, the hospital in the Ruhr area can look back on many years of experience in the field of clinical studies. For example, one of the Camovis nurses was originally only supposed to step in for a short-term project as a medical documentation assistant – but as soon as possible due to personnel changes on site. The costs for the four-week assignment of the Berlin woman in the Ruhr area played a subordinate role for the professor of the department: quality before budget – although Camovis managing director Carolin Kurth had offered to mediate a local nurse.

The huge clinic complex received the Flying Study Nurse on its first day with few positive surprises. The study office was located in the former archive, a ten-minute walk from the actual clinic. You had to crawl through the elevator to fight your way into the office – after a key had been organized … there was actually a fully equipped office waiting for the employee. But there was no trace of any patient files.

Instead of being able to concentrate entirely on interventional studies, the work of the Flying Study Nurse was more like that of a fire extinguisher from the outset. The aim was to create structures from scratch and, at the same time, to intervene wherever the successful conduct of the study threatened to tip over.

For example, the missing patient files: The study files, she learned, were to be digitized. However, it was unclear where they were at the time. She reconstructed countless data sets in telephone conversations with the monitor. Thousands of post-documentations were found on her desk.

Between the coordination of the study, the work in the ward and the documentation tasks, situations arose again and again that made the work more of a day-to-day hike for the Camovis employees. The internal structures in the facility proved to be difficult. The suggestions for improvement met with open ears but failed to be implemented.

Nevertheless, month after month, the clinic extended its contract with Camovis. The feedback on the work of the Flying Study Nurse was more than positive. More than 1.5 years passed before the project could be handed over to a new employee of the client. Thanks to Camovis this was possible, and the studies could be continued successfully during the long transition period.